Return & Echange Policy

At Village Haat®, we are committed to ensuring a seamless experience for every transaction on our website. Our products are delivered with the utmost care, adhering to the highest quality standards. Please do understand slight irregularities are inherent to the process of creating traditional hand-woven piece. Instead of taking away from the beauty of the product, they enhance its uniqueness and charm. The irregularities attest to the fact that it is a genuine, handcrafted product and a result of hard work of artisans working day and night for days to create a piece.

Domestic & International Orders:

Returns & Exchanges are accepted only under specific circumstances, such as the wrongful delivery of a product (if it doesn't match the item in the order confirmation) or if it has a genuine quality/manufacturing defect. In such cases, we will re-fulfill your order with the same or a similar product after reviewing the issue within a specific time frame (see customer care below).

Due to the nature of our products, we reserve the sole discretion to provide a resolution for any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis, and we encourage you to reach out to our customer care for prompt resolution.

Unfortunately, we cannot allow returns & exchanges under any other circumstances. Customers are requested to verify and review orders, including colors, sizes, quantities, etc., of textiles/garments/objects before placing the order.

No refunds will be given if the customer has provided a wrong or incomplete shipping address, there are three failed delivery attempts by our shipping agency, and/or the package is refused by the recipient.

Products bought online cannot be exchanged or returned in-store.

Purchases made during sales/discounts, & altered are not eligible for any return or exchange.

Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. If you receive a damaged package, please retain the original packaging until our insurance adjuster surveys the damage.

Additionally, mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received.'

Disclaimer:

All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions policy would prevail.

Customer Care:

To return or exchange a wrongfully delivered product or report a genuine quality/manufacturing defect, please contact our customer care within 24 hours of delivery.

Share your order number, date of transaction, delivery address, and an image of the wrongfully delivered or defective item with our customer care. Shipping, COD, and any other order fulfillment charges are non-refundable.