Return & Echange Policy

At Village Haat®, we are committed to ensuring a seamless experience for every transaction on our website. Our products are delivered with the utmost care, adhering to the highest quality standards. Please do understand slight irregularities are inherent to the process of creating traditional hand-woven piece. Instead of taking away from the beauty of the product, they enhance its uniqueness and charm. The irregularities attest to the fact that it is a genuine, handcrafted product and a result of hard work of artisans working day and night for days to create a piece.

Domestic & International Orders:

Returns & Exchanges are accepted only under specific circumstances, such as the wrongful delivery of a product (if it doesn't match the item in the order confirmation) or if it has a genuine quality/manufacturing defect. In such cases, we will re-fulfill your order with the same or a similar product after reviewing the issue within a specific time frame (see customer care below).

Due to the nature of our products, we reserve the sole discretion to provide a resolution for any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis, and we encourage you to reach out to our customer care for prompt resolution.

Unfortunately, we cannot allow returns & exchanges under any other circumstances. Customers are requested to verify and review orders, including colors, sizes, quantities, etc., of textiles/garments/objects before placing the order.

No refunds will be given if the customer has provided a wrong or incomplete shipping address, there are three failed delivery attempts by our shipping agency, and/or the package is refused by the recipient.

Products bought online cannot be exchanged or returned in-store.

Purchases made during sales/discounts, & altered are not eligible for any return or exchange.

Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. If you receive a damaged package, please retain the original packaging until our insurance adjuster surveys the damage.

Additionally, mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received.'

Disclaimer:

All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions policy would prevail.

Customer Care:

To return or exchange a wrongfully delivered product or report a genuine quality/manufacturing defect, please contact our customer care within 24 hours of delivery.

Share your order number, date of transaction, delivery address, and an image of the wrongfully delivered or defective item with our customer care. Shipping, COD, and any other order fulfillment charges are non-refundable.

Frequently Asked Questions

We are based in Chatrapur, a town near to Silk City of Odisha - India.

thevillagehaat.com is an online slow fashion, handwoven product store catering to women’s fashion categories like Sarees, apparels, accessories and more.

Yes, we do ship internationally. We’ll be happy to deliver your orders if your pin code is serviceable with our courier partner.

Yes, we do customize products on request. You can email us your requirements at care@thevillagehaat.com

We understand, the style quotient all most all of our sarees come with unstitched blouse pieces attached.

Once you decide on making a purchase, click on the product you are willing to order. Click on the “Add to Cart” button once you have selected the quantity you would like to order.There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button. Click on the checkout button to proceed with payment and delivery details.

You can apply discount promo code on the shipping page on the right-hand side tab. The shipping page appears after you have filled in customer information.

Once you have successfully placed your order on our website, you will receive a confirmation email from thevillagehaat.com. We will then start making your order, from our warehouse and keep you informed at every step with regards to the delivery of the same. Your item is packed securely and handed over to our trusted delivery partners. Then, your item is shipped to your location.You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order. You can track your order with the tracking ID until it’s delivered.

We accept all major credit and debit cards. We also support the following modes of payments-Net bankingUPIEMIWallets- Freecharge, Mobikwik, JioMoney, PaytmScan N Pay mobile paymentTo ensure a safe, private and secure shopping experience with thevillagehaat.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

We do not collect or store your card information with us. If you suspect any unauthorized behaviour on your card, then please report this to your bank immediately. 

Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.Please be assured that we do not receive or store your complete card details with us. When you enter the card details, you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive or store your card details.

Shipping charge is levied on all orders depending on the weight. for Domestic its included in the MRP.

If you choose the standard shipping option, your order will be delivered to your doorstep within 15-20 working days.If you choose the express shipping option, you will receive your order within 2-3 working days.


We offer express shipping for all your urgent occasion needs. For express delivery, shipping charge will be actual as per our trusted courier partners and willlevy on your order. Please mail us on care@thevillagehaat.com or call us for Urgent delivery.

Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

No. Shipping charges are non-refundable in case of exchange or cancellations.


Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by thevillagehaat.com to the relevant government authorities. All products are inclusive of tax.

For all online order, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse.In case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse. (service not available)


When you make a purchase with thevillagehaat.com, we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds. We are a small start-up passionate about providing the trendiest designs at affordable prices. Hence, currently, our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.


In that case, we exchange the product and send you another product. You can raise a complaint within 24 hours of delivery and place your replacement request. to care@thevillagehaat.com


On successfully processing the refund, the refund amount will be credited to your “village haat” account as credit points. You will be able to use this credit on any of your future purchases on thevillagehaat.com

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